Your personal information

Changes we are making for GDPR compliance.

How we look after and safeguard information about you:

Protecting your information

The data controller at Banbury Skip Hire is Chris Humphrey. We aim to provide you with the highest quality of care for your removal and storage service. To do this we need to keep records about you, your property and your personal belongings.  We know that you value your privacy and the security of personal information held about you.

Information recorded

Information recorded about you may include:

• Basic details, such as address, name, telephone number and email address
• Our guiding principle is that we hold your records in strict confidence

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Legal basis

The legal basis for processing your personal data for consent.

GDPR states that consent must be unambiguous and involve a clear affirmative action (an opt-in). So the main change you will see is the requirement to opt in for all enquiries either electronically, by phone or be mail.

Your right to view your records held

You have the right to view information we hold about you and your move records. To request a copy, please write to Chris Humphrey and a copy will be provided within 20 working days.

Confidentiality

You have the right to confidentiality.

All of our staff contracts of employment contain a requirement to keep client information confidential.

Freedom of Information (FOI) Act 2000

The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency. Our company aims to fully support this.

Any individual or organisation can make a request for information.  The applicant does not have to explain why this information is requested.

Responding to Freedom of Information requests

All requests for information will be responded to within 20 working days. A fee may be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.  A typical fee is twenty pounds per request.

Should the request for information exceed the charges set by the Secretary of State, this practice does not have to action the request.

Policies and procedures

Banbury Skip Hire have a number of important policies that detail how we provide care and service to our clients. Please ask us if you would like to see copies of the following policies or procedures:

• Confidentiality policy
• Data protection policy
• Information governance policy
• Complaints policy
• Privacy notice

Complaints

We welcome comments, suggestions and complaints so that we can continually improve our service to you. Please contact Chris Humphrey in person or by phone, letter or email if you have a comment, suggestion or complaint.

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied clients.

If you need to contact Bicester Skip Hire, please do so either by email or in writing.

Data Controller – Chris Humphrey

Banbury Skip Hire,
Penrose House,
High Town Road,
Banbury,OX16 19BE

info@skiphire-banbury.co.uk

01295 207176